Thank you for supporting the Aegis DM Toolkit ("we," "us," or "our"). This policy outlines your rights and responsibilities regarding refunds and cancellations for our paid products.
1. Paid Products Overview
We offer the following paid products:
Warlord (Pro) Subscription — A $9.99/month subscription that grants access to all Pro features for as long as your subscription stays active. It renews automatically each month until you cancel.
Legacy Aegis Pro (One-Time Purchase): Before we introduced the Warlord subscription, Pro access was sold as a one-time payment of $50 granting lifetime access. This option is no longer available to new customers. If you purchased it previously, nothing changes for you — your access remains permanent, and you will never be charged again or moved onto a subscription.
Artist's Guild Ad — A $10/month subscription that displays your portfolio ad in the Artist's Guild gallery. Your ad is active for 30 days per billing cycle and automatically renews each month.
Cancellation: You may cancel anytime from inside the app (Pricing → Manage Subscription) or through the Stripe Customer Portal. Your Pro access stays active through the end of the billing period you already paid for, then simply does not renew — no further charges will be made.
No Prorated Refunds: If you cancel mid-cycle, we do not refund the unused portion of that period; your access continues until it ends naturally.
Failed Renewal Payments: If a monthly charge fails (e.g., an expired card), Stripe automatically retries it over the following days. Your Pro access remains active during this retry window. If every retry fails, the subscription is cancelled and Pro access is removed — you can resubscribe at any time.
3. Legacy One-Time Purchase Refund Policy
This section applies only to customers who purchased Pro before the Warlord subscription launched. Because that purchase provided immediate access to digital tools and premium features, our standard policy is that all one-time Pro sales are final and non-refundable.
Digital Access: Pro features were unlocked instantly upon payment. Because access was granted immediately, we are generally unable to offer refunds once a purchase has been completed.
No Partial Refunds: We do not offer partial or prorated refunds under any standard circumstances.
Unaffected by the subscription launch: Your lifetime access does not expire, does not convert to a subscription, and requires no further payment.
4. Artist's Guild Cancellation & Refund Policy
Cancellation: You may cancel your Artist's Guild subscription at any time through the Stripe Customer Portal. Your ad will remain active until the end of the current 30-day billing period, after which it will expire and no further charges will be made.
No Prorated Refunds: If you cancel mid-cycle, your ad stays live for the remainder of the period you already paid for. We do not issue partial refunds for unused days.
Content Rejection: All submitted ads are reviewed before going live. If your ad is rejected for violating our content guidelines (e.g., NSFW or AI-generated content), we will remove the ad. You may request a refund for a rejected ad by contacting us within 7 days.
5. Exceptions
While all sales are generally final, we understand that technical errors can occur. We may, at our sole discretion, grant a refund in the following exceptional circumstances:
You were charged more than once for the same purchase due to a billing error on our end or by our payment processor (Stripe).
A critical, verifiable technical issue within the Aegis DM Toolkit prevented you from accessing the features you paid for, and our support team was unable to resolve the issue within a reasonable timeframe.
To request a refund under these exceptions, you must contact us within 7 days of the disputed charge.
6. Account Termination by Us
If your account is terminated by us due to a violation of our Terms of Service (e.g., uploading illegal content, NSFW artwork, or abusing platform infrastructure), you will not be entitled to any refund of your Pro purchase, or of any remaining Warlord or Artist's Guild subscription period.
7. Pricing Changes
We reserve the right to change pricing at any time.
Warlord Subscription: Price changes take effect at the start of your next billing cycle. You will be notified in advance and may cancel before the new price applies.
Legacy One-Time Pro Purchases: Price changes never affect customers who already purchased lifetime access — your access remains permanent at no additional cost.
Artist's Guild: Price changes take effect at the start of your next billing cycle. You will be notified in advance and may cancel before the new price applies.
8. Contact Us
If you have any questions about your purchase, need help cancelling a subscription, or believe you qualify for a refund under the exceptions above, please contact us at: