Refund and Cancellation Policy

Last Updated: March 13, 2026

Thank you for supporting the Aegis DM Toolkit ("we," "us," or "our"). This policy outlines your rights and responsibilities regarding subscription cancellations and refunds for our premium services (such as the Aegis Pro tier).

1. Subscription Cancellations

You may cancel your Aegis Pro subscription at any time. You can manage your plan or cancel directly through your account settings on the Aegis DM Toolkit platform.

• Stripe Billing Portal: For your convenience and security, you can also manage, update, or cancel your subscription at any time through our secure Stripe Customer Portal.
• Access After Cancellation: When you cancel your subscription, your cancellation will take effect at the end of your current paid billing cycle. You will continue to have full access to your Pro tier features (including Foundry VTT export and UI Customizations) until that cycle concludes.
• Data Retention: Upon the expiration of your Pro tier, your account will revert to the free tier. While we do not immediately delete your previously uploaded Pro-tier assets, you may lose the ability to access, use, or export files that exceed the free tier's limitations.

2. Refund Policy

Because the Aegis DM Toolkit provides immediate access to digital tools and premium server resources upon upgrading, our standard policy is that all sales are final and non-refundable.

• No Prorated Refunds: We do not offer prorated refunds for mid-month or mid-year cancellations. If you cancel your subscription before the end of your billing cycle, you will not receive a refund for the remaining days.
• Accidental Renewals: It is your responsibility to manage your subscription and cancel before your renewal date if you no longer wish to be charged. We do not automatically issue refunds for forgotten cancellations.

3. Exceptions

While all sales are generally final, we understand that technical errors can occur. We may, at our sole discretion, grant a refund in the following exceptional circumstances:

• You were charged multiple times for the same subscription period due to a billing error on our end or by our payment processor (Stripe).
• A critical, verifiable technical issue within the Aegis DM Toolkit prevented you from accessing the Pro features you paid for, and our support team was unable to resolve the issue within a reasonable timeframe.

To request a refund under these exceptions, you must contact us within 7 days of the disputed charge.

4. Account Termination by Us

If your account or subscription is terminated by us due to a violation of our Terms of Service or DMCA Policy (e.g., uploading illegal content or abusing the VTT infrastructure), you will not be entitled to any refund for the remaining time on your subscription.

5. Pricing Changes

We reserve the right to change our subscription prices at any time. If we increase the price of an active Aegis Pro subscription, we will notify you via email well in advance of the change taking effect, giving you the opportunity to cancel before the new rate is applied.

6. Contact Us